Glossary
“360” Reviews a performance review in which employees receive feedback from not only their direct supervisor, but from other individuals as well, including peers and subordinates.
ACD (Automatic Call Distribution) a telephony solution that can route calls to technicians based on menu prompts and can provide detailed reports about activity.
Adware software that installs itself on a workstation for the purpose of displaying ads to the user. Adware is generally unwanted and often installed without the knowledge of the user. It is considered to be malware.
AES a data encryption standard.
Agile Development a method of software development that stresses quick (often 6-week) development cycles; it is seen as an alternative to the “waterfall” ...
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