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IT Inventory and Resource Management with OCS Inventory NG 1.02 by Barzan Tony Antal

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Chapter 9. Troubleshoot Confidently—Find Solutions and Workarounds

Over the course of this book, we have touched every area of our complete inventorying solution. We all know the adage "if it works, don't fix it", but the truth is we still need to be familiar with the troubleshooting methods beforehand. This gives us confidence while presenting the solution to the superiors, getting the idea accepted, and ultimately—which matters the most—the on-field experience and the "know-how".

There are several problematic situations that need to be addressed. What happens if some agents are not sending in their inventory? Where should we begin troubleshooting? What if the admin console throws MySQL errors? And what if we're facing issues, and the error logs ...

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