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IT in the Public Sphere

Book Description

To be successful in the 21st century, governments must make use of digital and communication technologies in order to coordinate resources and collaborate with their citizens. IT in the Public Sphere: Applications in Administration, Government, Politics, and Planning evaluates current research and best practices in the adoption of e-government technologies in developed and developing countries, enabling governments to keep in constant communication with citizens, constituents, corporations, and other stakeholders in modern societies. Within these chapters, scholars, administrators, managers, and leaders will find the latest information on utilizing digital technologies in their e-governance projects.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
  5. Preface
    1. OVERVIEW
    2. BOOK OBJECTIVE
    3. TARGET AUDIENCE
    4. BOOK ORGANISATION
    5. CHAPTER DESCRIPTIONS
  6. Acknowledgment
  7. Section 1: IT in Administration
    1. Chapter 1: Operative Role Management in Information Systems
      1. ABSTRACT
      2. INTRODUCTION AND BACKGROUND
      3. RESEARCH METHOD AND SETTINGS
      4. OPERATIVE ROLE MANAGEMENT IN INFORMATION SYSTEMS
      5. CONCLUSION
      6. FUTURE RESEARCH DIRECTIONS
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. KEY TERMS AND DEFINITIONS
    2. Chapter 2: A Modular Collaborative Web-Based Framework for Humanitarian Crisis Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND AND RELATED WORKS
      4. THE CONCEPTUAL ARCHITECTURE
      5. WEB MODULES FOR CRISIS MANAGEMENT
      6. PRACTICAL DEPLOYMENTS
      7. DISCUSSION AND CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
    3. Chapter 3: Application of CRM 2.0 in Spanish Public Administration
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: CRM, WEB 2.0 AND CRM 2.0
      4. RESEARCH METHODOLOGY
      5. RESULTS
      6. DISCUSSION AND CONCLUSION
      7. LIMITATIONS AND FUTURE RESEARCH
      8. ACKNOWLEDGMENT
      9. REFERENCES
  8. Section 2: IT in Government
    1. Chapter 4: The Relationship between Trust and Citizens' Adoption of E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. E-GOVERNMENT
      4. TRUST
      5. TRUST AND ADOPTION OF E-GOVERNMENT
      6. CONCLUSION AND FUTURE WORK
      7. REFERENCES
    2. Chapter 5: Toward Quality Measurement Approaches for Improving E-Government Services in Jordan
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. PROPOSED MODEL
      5. RESEARCH DESIGN
      6. CONCLUSION
      7. REFERENCES
    3. Chapter 6: Quality Approaches for Performance Measurement in Jordanian E-Government Services
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. QUALITY APPROACHES
      5. RESEARCH APPROACH
      6. FINDINGS AND RECOMMENDATIONS
      7. CONCLUSION
      8. ACKNOWLEDGMENT
      9. REFERENCES
  9. Section 3: IT in Politics
    1. Chapter 7: Supporting Policy-Makers with Social Media Analysis Tools to Get Aware of Citizens' Opinions
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. THE TOOLBOX
      5. 4. LEGAL AND ETHICAL ANALYSIS: RECOMMENDATIONS FOR BEST PRACTICE
      6. 5. TOOLBOX ANALYSIS COMPONENTS
      7. 6. EVALUATION WITHIN EVERYDAY ENVIRONMENTS
      8. 7. PRACTICAL IMPLICATIONS AND FUTURE DIRECTIONS
      9. ACKNOWLEDGMENT
      10. REFERENCES
      11. ENDNOTES
    2. Chapter 8: The Developmental Effect of a New Political Anomaly on the Oldest ICT
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. THEORETICAL GROUNDING
      5. METHODOLOGY
      6. A FRAME WORK FOR THE EFFECT OF POLITICS ON RADIO ICT ENABLE DEVELOPMENT
      7. CONCLUDING REMARKS
      8. REFERENCES
    3. Chapter 9: Risk Communication Methods and Participatory Approaches
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. RISK COMMUNICATION METHODS: AN OVERVIEW
      4. 3. THE INVOLVEMENT OF THE SCHOOLS IN RISK COMMUNICATION: PRESENTATION OF THE CASE STUDY
      5. 5. THE EMERGING ROLE OF SOCIAL MEDIA IN THE SCENARIO OF PARTICIPATORY RISK GOVERNANCE APPROACH
      6. 6. CONCLUSION
      7. REFERENCES
  10. Section 4: IT in Planning
    1. Chapter 10: Public Communication in Urban Planning
      1. ABSTRACT
      2. INTRODUCTION
      3. THE EAST AND THE WEST OF EUROPE
      4. METHODOLOGY
      5. ANALYSIS AND DISCUSSION
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
      9. ENDNOTES
    2. Chapter 11: Urban Planning 3.0
      1. ABSTRACT
      2. INTRODUCTION
      3. DEVELOPMENT OF THREE GENERATIONS OF THE WEB
      4. TECHNOLOGY RESHAPING THE PREMISES OF URBAN PLANNING
      5. URBAN PLANNING 2.0
      6. URBAN PLANNING 3.0
      7. DISCUSSION
      8. CONCLUSION
      9. REFERENCES
    3. Chapter 12: Successful Adoption of M-Voting System in Egypt
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. PROPOSED CONCEPTUAL MODEL
      5. 4. METHODOLOGY
      6. 5. DATA ANALYSIS
      7. 6. DISCUSSION
      8. 7. CONCLUSION
      9. 8. RESEARCH LIMITATIONS AND FUTURE RESEARCH
      10. REFERENCES
  11. Related References
  12. Compilation of References
  13. About the Contributors