Book description
Learn how to integrate well-known concepts, methods and processes from ITIL® and COBIT®, combining the best from each approach. IT4B is not about reinventing your favourite method, but putting it into the context of improvement and identifying any potential gaps.Written by service management experts with years of real-life experience, ensuring sensible, practical and effective advice.
This book reads like a conversation on IT service management. Rather than reinventing traditional IT frameworks or methods, IT4B provides a coherent understanding of digital readiness for your enterprise. It offers insight and coaching, rather than ready-made advice. This book aims to:
- Use well-known service management concepts, methods and processes to focus on digital innovation;
- Promote a reuse-reduce-recycle approach to improve projects, rather than grow-expand-explode; and
- Use the IT4B framework as a lens that will guide all your projects.
IT ‘4’ for business is an acronym for the business community to use, and is intended to help the business side of a company determine whether their IT is ‘aligned’ or ‘integrated’ and what is missing.
This book serves as a guide for the identification and the implementation of IT methods.
Table of contents
- Cover
- Title
- Copyright
- Foreword
- About The Authors
- Acknowledgements
- Contents
- Technology Transforming Art
- Chapter One: From Genesis to Revolution
- Chapter Two: It’s a Question of Balance
-
Chapter Three: The ‘Roman Riding’ of Governance
- Governance is not the same as management
- Outcome (and output)
- Developments & Trends
- Identifying strategic themes
- Prioritisation and governance
- Effectiveness & Efficiency
- Effectiveness versus efficiency
- Effectiveness and efficiency in the real world
- Management reports
- The ‘output’ or the ‘outcome’?
- Opportunities & Risks
- Risk
- Opportunity
-
Chapter Four: The Equilibrium of Strategy
- The dynamics of strategy and IT
- Gateway guidance
- Outcome and output
- Architecture & Portfolio
- Strategies and the stages of strategy development
- Roles & Responsibilities
- Roles & Responsibilities
- Objectives & Requirements
- Managing the relationship with the customer
- E-business
- Problems
- Sourcing & Sponsoring
-
Chapter Five: The Outer Limits of Improvement
- What could possibly go wrong by improving?
- Improvement and IT
- Output or outcome?
- Resources & Activities
- Digital service requirements
- Design of the digital service
- Assembly
- Maintain your stakeholder perspectives on IT
- Skills & Competences
- Understanding capabilities
- Design & Realisation
- Design phase
- Build phase
- Review & Validation
-
Chapter Six: The Challenge of Operation
- The front line
- Output (and outcome)
- Contracts & Agreements
- Managing contracts and service performance
- What is contract management?
- Intelligent/informed customer capability
- Managing multiple interfaces
- Who is involved?
- Critical success factors
- Foundations for contract management
- Other issues
- Implementation & Transition
- Deployment & Maintenance
- Checklist/activities
- Requirements
- Design
- Build
- Deploy
- Operate
- Service & Support
- Service & Support for the business
- Supporting the user of digital services
- Chapter Seven: Digital Readiness and Innovation
- Chapter Eight: Mythical Airlines Case Study
- Chapter Nine: The Bottom Line
- Appendix A: Theories About Organisational Change
- Appendix B: Useful Pointers In Formulating Business And IT strategy
- Appendix C: A Communications Strategy
- Appendix D: Skills
- Appendix E: Thoughts About Testing The Design Of Services
- Appendix F: Performance
- Appendix G: Maintenance
- Further Reading
Product information
- Title: IT for Business (IT4B) - From Genesis to Revolution, a business and IT approach to digital transformation
- Author(s):
- Release date: June 2018
- Publisher(s): IT Governance Publishing
- ISBN: 9781787780019
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