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IT Essentials v6 Companion Guide, Sixth Edition by Cisco Networking Academy

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Chapter 13. The IT Professional

Objectives

Upon completion of this chapter, you will be able to answer the following questions:

Image Why are good communication skills and professional behavior important?

Image Does working with computer technology have ethical and legal aspects?

Image What techniques can you use to keep the customer focused on the issue they need to have taken care of?

What is the relationship between communication and troubleshooting?

What ...

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