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IT-Enabled Business Change by Dr. Sharm Manwani

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BENEFITS MEASUREMENT

Approaches to measuring benefits

The types of benefits have previously been categorised as ranging from observable through measurable and quantified to financial. This has been further expanded with a discussion on financial and non-financial benefits related to the ROI and the balanced scorecard. Next we examine a method of calculating projected benefits which links back to the objectives and strategies of the organisations and derives the KPIs.

KPIs provide the important information that tracks the progress of a selected organisation variable such as the average time it takes to pay invoices. They are quantifiable although sometimes the data are not available for a precise figure. KPIs are most useful in helping to visualise ...

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