This section builds on the audience perspectives of the first chapter and the stakeholder view of the previous section. The focus is primarily on the key stakeholder roles of IT-enabled business change with supplementary information on related stakeholder roles. These key roles are as follows:
(i) Sponsor – this role oversees the change and the delivery of the benefits.
(ii) Business analysts – these ensure a business-driven approach to the change.
(iii) Programme manager – this role plans and ensures delivery of the change.
(iv) Business change manager – this role manages the change in the business.
(v) Business actors – these provide knowledge of key business areas.
The sponsor role is a ...