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IT-Enabled Business Change

Book Description

The high profile failure of major IT-related projects in both private and public sectors underlines the need for stringent change management. This book examines the types of business change processes that involve the use of IT, from the reasons organisations change the way they work, to how that change is identified, managed and implemented.

Table of Contents

  1. Copyright
  2. List of figures and tables
  3. Author
  4. Foreword
  5. Acknowledgements
  6. Abbreviations
  7. Glossary
  8. 1 Introduction
    1. CONTEXT
    2. OUTCOMES
    3. FORMAT
    4. SUMMARY
  9. 2 Overview: IT-Enabled Change
    1. ROLE OF IT IN ORGANISATIONS
    2. LIFE CYCLE STAGES
    3. AN ILLUSTRATIVE CASE
    4. STAKEHOLDER MANAGEMENT
    5. ROLES AND RESPONSIBILITIES OF KEY STAKEHOLDERS
    6. SUMMARY
    7. TOPICS: LIFE CYCLE OVERVIEW
    8. SAMPLE QUESTIONS
  10. 3 Business and IT Alignment
    1. INTRODUCING ALIGNMENT
    2. EXTERNAL AND INTERNAL BUSINESS ENVIRONMENT
    3. IMPACT OF IT
    4. IT GOVERNANCE AND ARCHITECTURE
    5. IT-ENABLED CHANGE RISKS
    6. IMPORTANCE OF SENIOR MANAGEMENT COMMITMENT
    7. OUTSOURCING
    8. CASE STUDY QUESTIONS
    9. SUMMARY
    10. TOPICS: BUSINESS AND IT ALIGNMENT
    11. SAMPLE QUESTIONS
  11. 4 Business Improvement
    1. INTRODUCTION TO BUSINESS IMPROVEMENT DEFINITION
    2. SYSTEMS THINKING AND THE HOLISTIC APPROACH
    3. GAP ANALYSIS
    4. BUSINESS CASE
    5. AREAS OF REQUIRED CHANGE
    6. IMPORTANCE OF PROGRAMME MANAGEMENT
    7. CASE STUDY QUESTIONS
    8. SUMMARY
    9. TOPICS: BUSINESS IMPROVEMENT DEFINITION
    10. SAMPLE QUESTIONS
  12. 5 Business Change Design
    1. INTEGRATED BUSINESS CHANGE DESIGN
    2. ASPECTS OF ORGANISATION CHANGE DESIGN
    3. ASPECTS OF PEOPLE DESIGN
    4. ASPECTS OF PROCESS CHANGE DESIGN
    5. INFORMATION
    6. TECHNOLOGY
    7. PROGRAMME DESIGN
    8. CASE STUDY QUESTIONS
    9. SUMMARY
    10. TOPICS: BUSINESS CHANGE DESIGN
    11. SAMPLE QUESTIONS
  13. 6 Change Implementation
    1. INTRODUCTION AND PLANNING OF THE CHANGE
    2. ACQUIRING THE SOLUTION
    3. DEPLOYING THE SOLUTION
    4. ENSURING BUY-IN TO THE SOLUTION
    5. REVIEWING THE IMPLEMENTATION
    6. CASE STUDY QUESTIONS
    7. SUMMARY
    8. TOPICS: BUSINESS CHANGE IMPLEMENTATION
    9. SAMPLE QUESTIONS
  14. 7 Benefits Management
    1. WHY BENEFITS MANAGEMENT?
    2. TYPES OF BENEFITS
    3. FINANCIAL BENEFITS AND INVESTMENT APPRAISAL
    4. NON-FINANCIAL BENEFITS AND BALANCED SCORECARD
    5. BENEFITS MEASUREMENT
    6. BENEFITS MANAGEMENT AND REALISATION
    7. CASE STUDY QUESTIONS
    8. SUMMARY
    9. TOPICS: BENEFITS MANAGEMENT
    10. SAMPLE QUESTIONS
  15. 8 Skills and Techniques
    1. GOALS
    2. SUMMARY OF TECHNIQUES
    3. TOPICS: TECHNIQUES
    4. ROLES AND SKILLS FRAMEWORK
    5. CIO ROLE AND SKILLS
    6. CIO AND ORGANISATIONAL CAPABILITY ROLES
    7. CONCLUSIONS
  16. Case Study
    1. IT-ENABLED CHANGE CASE STUDY
  17. Notes
  18. References
  19. Index