Communications are key to developing support for your automation initiative. And, you'll need that support not only to get your proposal approved, but also to ensure a successful deployment and adoption of the new technologies and processes. You must engage four constituencies very early in the process: IT staff, end users, management, and vendors. Let's review the opportunities that you have had thus far to engage, inform, and secure their support for the project (see Table 6-1).
|Chapter 1: Setting Expectations||Validate ...|