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IT Automation: The Quest for Lights Out by Howie Lyke

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Building Support Among Key Constituencies

Communications are key to developing support for your automation initiative. And, you'll need that support not only to get your proposal approved, but also to ensure a successful deployment and adoption of the new technologies and processes. You must engage four constituencies very early in the process: IT staff, end users, management, and vendors. Let's review the opportunities that you have had thus far to engage, inform, and secure their support for the project (see Table 6-1).

Table 6-1. Engaging the Enterprise to Build Support
StaffEnd UsersManagementVendors
Chapter 1: Setting ExpectationsValidate ...

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