In addition to comparing the way your operations group is organized versus the model above, let's discuss the typical problems you're likely to encounter while implementing your automation initiative. These three are the most prevalent that I've found in IT operations groups around the world:
Under-developed Process Infrastructure.
Operations functions in non-operations groups.
Fragmentation is a huge issue for contemporary IT organizations. As explained above, the insertion of new technology has spawned the creation of separate technology groups within the same basic function. This is most ...