ABBREVIATIONS USED
| APMGI | APMG International |
| BCS | The Chartered Institute for IT |
| BSI | British Standards Institute |
| CNAS | China National Accreditation Service |
| COBIT | Control Objectives for Information and related Technology; a set of best practices (framework) for information technology (IT) management |
| DCURI | Documented, Communicated, Used, Reviewed, Improved |
| ESP | External Service Provider |
| eTom | Enhanced Telecom Operations Map, now the Business Process Framework |
| EXIN | Examination Institute for Information Science |
| IAF | International Accreditation Forum |
| IEC | International Electrotechnical Commission |
| ISMS | Information Security Management Systems |
| ISO | International Organisation for Standardisation |
| ISP | Internal Service Provider |
| ITIL | The Information Technology Infrastructure ... |
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