CHAPTER 10: PROCESS APPROACH AND THE PDCA CYCLE
The PDCA model or cycle is the Plan–Do–Check–Act cycle that was originated in the 1950s by W. Edwards Deming. It states that that business processes should be treated as though they are in a continuous feedback loop so that managers can identify and change those parts of the process that need improvement. The process, or an improvement to the process, should first be planned, then implemented and its performance measured, then the measurements should be checked against the planned specification, and any deviations or potential improvements identified and reported to management for a decision about what action to take.
PDCA and ISO27001
ISO27001 identifies this model in Clause 0.2 and describes how ...
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