CHAPTER 8: DOCUMENTATION AND RECORDS
One of the key reasons for designing and implementing a management system is to enable the organisation to move beyond what is known, in the terms of the capability maturity model, as an ‘ad hoc’ organisation. An ad hoc organisation is one that has ‘no fixed processes, or procedures, results depend very much on individual performance, and a lot of people’s time is spent on “firefighting”, fixing bugs in software, and resolving incidents’.10
ISO9001:2000 is a well-known and widely implemented quality assurance or business process management system. If the organisation does not already have an existing ISO9001 certified management system and needs guidance on the documentation, document control and records issues ...
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