CHAPTER 5: CONCLUSION
ISO19770-1 should be the heartbeat of any SAM process work embarked upon by a company, but success is every bit as dependent on the choice of system(s) and the people required to use the framework, as having the right policies and procedures in place.
Next steps:
- Be clear on your goals (investigate the SMART acronym from operations management studies).
- Scope the coverage of your intended SAM programme.
- Conduct a risk assessment, gap analysis and/or maturity assessment.
- Gain senior management approval for any major programme of work.
- Align ISO19770-1 goals and objectives to any other standards, legislation, or best practice requirements.
- Consider the existing resources at your disposal.
- Redress any resource shortfall prior ...
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