CHAPTER 4: HOW TO WRITE A PROCESS
For those starting out in the world of SAM, who might have been foxed by the thought of writing their own processes, I thought it would be a useful exercise to offer some tips and tricks I have picked up.
- Start with a really simple title: The simpler the title, the easier it will be to convey why the process exists.
- List the objectives of the process: Consider what you want the process to achieve.
- Identify the stakeholders: At some point you will need other people’s buy-in for this process to become BAU, so know who you need to go to, to achieve this.
- Identify the systems: Understand which systems are used within the process.
- Identify any supporting documentation: Imagine someone was coming to the process for ...
Get ISO19770-1:2012 SAM Process Guidance: A kick-start to your SAM programme now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
