CHAPTER 10: NON-CONFORMITY, CORRECTIVE AND PREVENTATIVE ACTION (CLAUSE 4.5.3)
Summary of requirements
- The organisation shall establish a system for actions to be taken when a real or a potential non-conformity is determined.
- Investigate and determine the causes of non-conformities, take corrective or preventative actions (as applicable) and determine effectiveness of actions taken. Mitigation of environmental impacts is an integral part of corrective actions.
How can these requirements be met by an organisation?
It is best to explain in straightforward words the meaning of terms used in this chapter.
- Corrective actions involve correcting an existing non-conformity, determining its root cause and taking actions to prevent its recurrence.
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