CHAPTER 6: DOCUMENTATION, DOCUMENT CONTROL AND RECORDS (CLAUSE 4.3.1)
It is necessary to understand the difference between the terms ‘document’ and ‘record’ before proceeding to the main contents of this chapter.
Documents provide information, data or instructions and could be on any medium, such as print or electronic. Some examples of documents are:
- policies, objectives, targets, programmes or plans
- manuals and procedures
- work instructions or standard operating procedures
- photographs, videos or drawings providing instructions
- legal requirements
- formats and checklists (when blank).
Records are a special category of documents. They provide evidence, results or facts relating to actions that have been taken by an organisation. Some examples ...
Get ISO14001 Step by Step: A Practical Guide now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
