Book description
ISO 9001:2015 improves on the world’s most widely used Quality Management Standard (QMS), reflecting current trends in economics, innovation, technology, business, and customer requirements. Using ISO 9001:2015, organizations can prevent and quickly address quality problems, deliver better customer experiences, and improve both profitability and sustainability.
ISO 9001:2015: Understand, Implement, Succeed! combines a complete critical explanation of ISO 9001:2015’s contents, as well as indispensable expert guidance for effective implementation. Two members of the technical committee that developed ISO 9001:2015 and ISO 9000:2015 show exactly how it affects your organization, so you can efficiently pass audits and gain or maintain registration.
In modular, building-block format, Alka Jarvis and Paul Palmes clearly present each requirement and the value it delivers. They also offer a logical, structured process for applying ISO 9001:2015 to improve product or service quality. If you have already implemented ISO 9001:2008, the authors identify each key change, so you can locate gaps and plan an efficient migration. Practical appendixes include reusable templates and audit meeting agendas, plus essential information on documentation
Coverage includes:
ISO 9001:2015’s business relevance and role in operational excellence
Why revisions were necessary, and how they impact and benefit you
Deepening your understanding of customer/stakeholder needs and expectations
Scoping your QMS in the context of ISO 9001:2015
Identifying risks, opportunities, objectives, resources, and competencies
Performing operational activities related to planning, control, requirements, design, and development
Measuring QMS performance
Addressing nonconformities and analyzing their root causes
Promoting ongoing improvement
Table of contents
- Cover Page
- About This E-Book
- Title Page
- Copyright Page
- Contents
- Preface
- Acknowledgments
- About the Authors
- 1. Quality Management Systems: Adding Business Value
- 2. Executive Overview of Changes Within ISO 9001:2015
-
3. Opportunities to Reevaluate Your Quality Management System
- Value-Added Restructuring of Your Quality Management System
- Focus on Competence versus Paperwork
- Customer Expectations and Quality Certifications
- Operational Excellence: The Process Approach
- Operational Excellence: Enabling Business and Innovation
- Developing a Restructuring Plan: Who, How, and Focusing on “Output Matters!”
- Self-Assessment Form
- 4. Making a Compelling Case for Leadership and Governance
- 5. Clause 4: Context of the Organization
-
6. Clause 5: Leadership
- Clause 5.1: Leadership and Commitment
- Clause 5.1a: Accountable for Effectiveness
- Clause 5.1b: Develop and Maintain the Quality Policy and Objectives to Be Compatible with Context (4.1) and Strategic Direction
- Clause 5.1c: Ensuring the Integration of QMS Requirements into Your Business Processes
- Clause 5.1d: The Process Approach and Risk-Based Thinking
- Clause 5.1e: Availability of Resources for the QMS
- Clauses 5.1f–j
- Clause 5.2: Quality Policy
- Clause 5.2.1: Policy
- Clause 5.2.2: Communicating the Quality Policy
- Clause 5.3: Organizational Roles, Responsibilities, and Authorities
- Clauses 5.3a–e
- 7. Clause 6: Planning for the Quality Management System
- 8. Clause 7: Support
-
9. Clause 8: Operation
- Clause 8.1: Operation Planning and Control
- Clause 8.2: Requirements for Products and Services
- Clause 8.3: Design and Development of Products and Services
- Clause 8.4: Control of Externally Provided Processes, Products, and Services
- Clause 8.5: Production and Service Provision
- Clause 8.6: Release of Products and Services
- Clause 8.7: Control of Nonconforming Outputs
- 10. Clause 9: Performance Evaluation
- 11. Clause 10: Improvement
- 12. Restating the Value Added and Enablement Perspective
- A. The Quality Management Principles
- B. Other Standards
- C. Documentation
- D. Templates
Product information
- Title: ISO 9001:2015: Understand, Implement, Succeed!
- Author(s):
- Release date: March 2016
- Publisher(s): Pearson
- ISBN: 9780133550801
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