CHAPTER 4: REQUIREMENTS OF ISO 9001:2015
The Standard comprises ten clauses (eleven if you include the introduction – Clause 0), of which seven (Clauses 4–10) specify the requirements for a QMS. Clause 0 provides context for the Standard, including some guidance on how the PDCA cycle (Plan-Do-Check-Act) may be adopted and the principles of quality management. Clauses 1–3 describe the application of the Standard, the reference material that is essential in understanding and applying the standard, terms and definitions, and so on. The requirements are followed by a pair of annexes (A and B), which are informative (they provide additional information) rather than normative (indispensable for the application of the document, such as ISO 9000: effectively ...
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