About the Authors

Akihiro Horibe. Technical Expert and research staff member at the IBM Research Laboratory, Tokyo, Japan.

Albert Li. Partner at IBM Business Consulting Services and Industrial Sector Executive of IBM Greater China Group, Shanghai, China.

Allan Henderson. Global leader for learning and knowledge management in the electronics industry of IBM, Atlanta, GA, USA.

Andreas Neus. Senior Consultant for strategy and change management in the communications industry with IBM Business Consulting Services, Hamburg, Germany.

Brigitte Majewski. Associate Director of marketing strategy at Modem Media, a Digitas company. Former consultant for strategy and change at IBM Business Consulting Services, Cambridge, MA, USA.

Charles B. Whinney, IV. Consultant ...

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