Sync, Computer, or iTunes Issues
The last category of troubleshooting techniques in this chapter applies to issues that involve synchronization and computer–iPhone relations. If you’re having problems syncing or your computer doesn’t recognize your iPhone when you connect it (or your phone issue is not resolved by any of our previous suggestions), we have some more things you can try.
Once again, we suggest that you try these procedures in the order they’re presented here:
1. Recharge your iPhone.
If you didn’t try it previously, try it now. Go back to the “iPhone Issues” section, at the beginning of this chapter, and read what we say about recharging your iPhone. Every word there applies here.
2. Try a different USB port or a different cable if you have one available.
It doesn’t happen often, but occasionally USB ports and cables go bad. When they do, they invariably cause sync and connection problems. Make sure that a bad USB port or cable isn’t to blame. And check all plugs, connectors, cables, and adapters to ensure that they’re properly inserted and seated correctly.
If you don’t remember what we said about using USB ports on your computer rather than the ones on your keyboard, monitor, or hub, we suggest that you reread the “Recharge your iPhone” section, earlier in this chapter.
Apple has used the same USB cable for iPods and iPhones for many years and also uses that ...
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