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iPad™ & iPhone™ Administrator’s Guide

Book Description

Securely deploy iPads and iPhones on corporate networks

Seamlessly integrate iPads and iPhones into your company's IT systems using the detailed instructions contained in this practical book. iPad & iPhone Administrator's Guide shows you how to use iPads and iPhones as business devices and manage them tightly with Apple's enterprise tools. Learn how to connect iPads and iPhones to your organization's wireless network and mail servers, equip users with the apps they need to be productive at work and outside it, and provide access to essential data without compromising security.

• Plan your deployment and choose suitable iPads and iPhones

• Activate iPhones quickly using iTunes' activation-only mode

• Set up iPads and iPhones automatically using iPhone Configuration Utility

• Set up Wi-Fi and VPN connections manually or with configuration profiles

• Connect iPads and iPhones to Microsoft Exchange and other mail servers

• Choose the best third-party apps, install them, and keep them updated

• Install custom enterprise apps using provisioning profiles

• Load and transfer documents via File Sharing and third-party tools

• Give iPad and iPhone users remote access to your network

• Manage Windows or Mac OS X servers from your iPad or iPhone

• Secure iPads and iPhones with strong passcodes--and wipe their contents remotely if they're stolen

• Troubleshoot hardware and software problems

Table of Contents

  1. Cover Page
  2. iPad™ & iPhone™ Administrator’s Guide
  3. Copyright Page
  4. Contents
  5. Acknowledgments
  6. Introduction
  7. 1 Planning Your Deployment and Choosing the Right iPads and iPhones
    1. Understanding Why You Need to Manage the iPads and iPhones
      1. Reducing the Security Threats from the iPad and iPhone
      2. Avoiding Traffic Problems from Connecting the iPad and iPhone to the Network
      3. Minimizing Configuration and Support Problems Caused by iPads or iPhones
    2. Deciding Which Services You’ll Provide to the iPad and iPhone
    3. Choosing the Right iPads or iPhones
      1. Choosing Between the iPad and the iPhone
      2. Choosing Among Different Models of iPads
      3. Choosing Among Different Models of iPhones
      4. Choosing Accessories for the iPad or iPhone
    4. Providing Guest Internet Access for Unmanaged iPads and iPhones
  8. 2 Activating and Setting Up iPhones and iPads
    1. Installing the Latest Version of iTunes
      1. Downloading the Latest Version of iTunes
      2. Updating iTunes to the Latest Version
      3. Understanding the Software Components You Get with iTunes
      4. Installing iTunes for Windows with All Its Components
      5. Installing iTunes on Windows Without Bonjour and Apple Software Update
    2. Switching iTunes to Activation-Only Mode
      1. Switching iTunes to Activation-Only Mode on Windows
      2. Switching iTunes to Activation-Only Mode on the Mac
    3. Activating and Setting Up Your iPhones and iPads
      1. Choosing Who Will Activate Your iPhones
      2. Installing the SIM Card and Activating the iPhone
      3. Installing the SIM Card in the iPad
      4. Setting Up the iPad and iPhone
    4. Updating the Carrier Settings on an iPad or iPhone
  9. 3 Configuring an iPad or iPhone Automatically
    1. Getting and Installing iPhone Configuration Utility
      1. Downloading and Installing iPhone Configuration Utility for Windows
      2. Downloading and Installing iPhone Configuration Utility for Mac OS
    2. Meeting the iPhone Configuration Utility Interface
      1. The Toolbar
      2. The Source List
      3. The Detail Pane
    3. Understanding Applications, Configuration Profiles, and Provisioning Profiles
    4. Creating a Configuration Profile
      1. Planning Your Configuration Profiles
      2. Understanding the Types of Payloads You Can Create
      3. Starting a Configuration Profile and Setting Its General Information
      4. Creating a Passcode Payload
      5. Creating a Restrictions Payload
      6. Creating a Wi-Fi Payload
      7. Creating a VPN Payload
      8. Creating an E-Mail Payload
      9. Setting Up an Exchange ActiveSync Payload
      10. Setting Up an LDAP Payload
      11. Setting Up a CalDAV Payload
      12. Setting Up a Subscribed Calendars Payload
      13. Setting Up a CardDAV Payload
      14. Setting Up a Web Clips Payload
      15. Setting Up a Credentials Payload
      16. Setting Up a SCEP Payload
      17. Setting Up a Mobile Device Management Payload
      18. Setting Up an Advanced Payload
    5. Applying a Configuration Profile
      1. Applying a Configuration Profile Directly
      2. Applying a Configuration Profile from a Web Page
      3. Applying a Configuration Profile via E-Mail
      4. Dealing with Errors When Installing Configuration Profiles
      5. Seeing Which Profiles Are Installed on an iPad or iPhone
      6. Removing a Configuration Profile from an iPad or iPhone
    6. Duplicating, Backing Up, and Deleting Your Configuration Profiles
      1. Duplicating a Configuration Profile
      2. Backing Up Your iPhone Configuration Utility Data
      3. Deleting a Configuration Profile
  10. 4 Setting Up Wireless Networks on the iPad and iPhone
    1. Planning Your Wireless Network
    2. Setting Up a Wireless Network Connection Manually
      1. Establishing a Wireless Network Connection Manually
      2. Configuring the Network Connection Manually
      3. Making the iPod or iPhone Forget a Wireless Network
    3. Setting Up a Network Connection Using a Wi-Fi Payload
      1. Providing the Password for a Personal Wireless Network
      2. Providing the Authentication for an Enterprise Wireless Network
      3. Applying the Wi-Fi Payload to the iPad or iPhone
    4. Troubleshooting Network and Access Problems
      1. iPad Fails to Renew DHCP Lease and Continues to Use Current Address
      2. Safari Gives “Cannot Open Page” Error
      3. Troubleshooting SSL Connections to Web Sites on the iPad
      4. Safari on iPad and iPhone Can’t Access me.com Directly
  11. 5 Equipping the iPad and iPhone with the Apps That Users Need
    1. Choosing Apps for Your Network’s iPad and iPhone Users
      1. Productivity Apps
      2. Note-Taking Apps
      3. Social Networking
      4. Readers and Newsreaders
      5. Utility Applications
      6. Network and Remote-Access Apps
      7. Installing the Apps on the iPad or iPhone
    2. Installing an App from the App Store
      1. Installing Custom Apps by Using Provisioning Profiles
      2. Installing a Provisioning Profile on an iPad or iPhone
      3. Installing a Custom App
    3. Rearranging the Apps on the iPad or iPhone
      1. Rearranging the Apps Using iTunes
      2. Rearranging the Apps Directly on the iPad or iPhone
    4. Keeping iOS and the Apps on the iPad or iPhone Up to Date
      1. Updating iOS
      2. Updating the Apps on the iPad or iPhone Using iTunes
      3. Updating the Apps Directly on the iPad or iPhone
    5. Uninstalling Apps
      1. Uninstalling Apps Directly from the iPad or iPhone
      2. Uninstalling Apps Using iTunes
      3. Uninstalling Apps Using iPhone Configuration Utility
  12. 6 Connecting the iPad and iPhone to Your Mail Servers
    1. Connecting the iPad and iPhone to Microsoft Exchange
      1. Adding an Exchange Account by Using a Configuration Profile
      2. Setting Up a Connection to an Exchange Server Manually
      3. Choosing Which Exchange Items to Synchronize to the iPad or iPhone
    2. Connecting the iPad and iPhone to Other Mail Servers
      1. Setting Up the Mail Server So That the iPad and iPhone Can Connect to It
      2. Adding an E-Mail Account by Using a Configuration Profile
      3. Setting Up E-Mail to Another Server Manually
      4. Configuring Advanced Settings for an E-Mail Account
      5. Configuring SMTP Settings for an E-Mail Account
    3. Troubleshooting E-Mail Problems
      1. Troubleshooting Microsoft Exchange
      2. Troubleshooting Errors When Setting Up Other E-Mail Accounts
      3. Troubleshooting Problems Sending and Receiving Mail on Other Mail Servers
    4. Deleting an E-Mail Account
      1. Deleting an E-Mail Account You’ve Set Up Directly on the iPad or iPhone
      2. Deleting an E-Mail Account You’ve Set Up Using a Configuration Profile
  13. 7 Putting Documents on the iPad and iPhone
    1. Understanding How the iPad and iPhone Handle Documents
    2. Transferring Documents to the iPad or iPhone
      1. Transferring Documents by Using File Sharing in iTunes
      2. Transferring Documents via E-Mail
      3. Providing Documents by Download from a Web Site
      4. Providing Documents by Download from a SharePoint Site
      5. Transferring Documents Using Third-Party Apps
    3. Transferring Documents from the iWork Apps on the iPad to Your Computer
      1. Transferring Documents from the iWork Apps on the iPad via File Sharing
      2. Transferring Documents from the iWork Apps on the iPad via E-Mail
      3. Transferring Documents from the iWork Apps on the iPad via iWork.com
  14. 8 Securing Your Company’s iPads and iPhones
    1. Protecting the iPad or iPhone with a Device Passcode and Auto-Locking
      1. Understanding the Essentials of Passcodes
      2. Applying a Device Passcode Requirement and Auto-Locking Using iPhone Configuration Utility
      3. Applying a Device Passcode and Auto-Locking Manually
    2. Encrypting the Data on the iPad or iPhone and in Its Backups
      1. Turning on Data Protection on the iPad or iPhone
      2. Encrypting the Backups of the iPad or iPhone
    3. Configuring an iPad or iPhone for Automatic Local Wiping
      1. Configuring Automatic Local Wiping with iPhone Configuration Utility
      2. Configuring Automatic Local Wiping Manually
    4. Remotely Wiping an iPad or iPhone
      1. Implementing Remote Wipe Through MobileMe
      2. Implementing Remote Wipe Through Exchange
  15. 9 Giving iPad and iPhone Users Remote Access to the Network
    1. Planning How to Connect the iPad and iPhone to Your VPN
      1. Making Sure Your VPN Uses Suitable Technologies and Settings for the iPad and iPhone
      2. Deciding Whom to Grant Remote Access to the Network
    2. Setting Up the iPad and iPhone to Connect to the VPN
      1. Creating a VPN Payload for a Configuration Profile
      2. Setting Up a VPN Connection Manually
    3. Using a VPN
      1. Connecting to a VPN
      2. Working on a VPN
      3. Disconnecting from a VPN
      4. Deleting a VPN Connection
    4. Troubleshooting VPNs
      1. iPad VPN Works the First Time but Fails After That
      2. iPad Can’t Connect Through UDP, Only TCP
      3. iPad and iPhone Don’t Support IPSec Tunnel with Older PIX Models
      4. iPad Fails to Save Password for Cisco VPN
    5. Taking Remote Control of Computers on Your Network
  16. 10 Troubleshooting iPad and iPhone Hardware and Software Problems
    1. Dealing with a Blank Screen on the iPad or iPhone
    2. Forcing a Frozen App to Close
    3. Troubleshooting the iPad or iPhone Freezing or Failing to Turn On
    4. Resetting the iPad or iPhone
    5. Restoring an iPad or iPhone
    6. Updating the iPad or iPhone with the Latest Firmware
    7. Resetting an iPad or iPhone Totally with Recovery Mode
    8. Troubleshooting Problems Connecting to Wireless Networks
      1. Making Your Wireless Network Friendly to iPads and iPhones
      2. Dealing with iPads and iPhones That Can’t Connect to the Wireless Network
      3. Fixing the Problem When Wi-Fi Connects but Can’t Access the Internet
      4. Finding the IP address the iPad or iPhone Is Using
      5. Resetting the Network Settings
    9. Dealing with Charging Issues
    10. Dealing with Problems Connecting to iTunes
      1. Checking That the iPad or iPhone Has Battery Power
      2. Checking That the Dock Connector Port on the iPad or iPhone Is Connected and Working
      3. Checking the USB Port the Connection Is Using
      4. Checking the USB Cable the Connection Is Using
      5. Reducing the Load on the USB Bus
      6. Updating iTunes to the Latest Version
      7. Restarting the Computer
      8. Closing Down the iTunes-Related Services in Windows
      9. Restarting the Apple Mobile Device Service on Windows
      10. Removing and Reinstalling iTunes and the Related Software on Windows
      11. Removing and Reinstalling the Apple Mobile Device Service on the Mac
    11. Squeezing the Most Battery Life Out of the iPad and iPhone
      1. Conditioning the Battery
      2. Charging the Battery the Best Way
      3. Choosing Settings for Better Battery Life
      4. Replacing the Battery on an iPad or iPhone
  17. Index