About the Authors
David Hanes, CCIE No. 3491, is a Technical Leader specializing in IoT and working in Cisco Technical Services as part of the Cloud Support Technical Assistance Center (TAC). With experience in the incubation of new technologies, he is currently leading the TAC support effort for Cisco’s IoT cloud solutions. He also has technical expertise in the areas of collaboration and cognitive computing.
David has multiple patents issued and pending in the areas of IoT and collaboration. He is an active participant in the SIP Forum and in the IETF as an RFC contributor and author. David has written and contributed to various industry publications and white papers and is a coauthor of the Cisco Press book Fax, Modem, and Text for IP Telephony ...
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