Investing in People: Financial Impact of Human Resource Initiatives

Foreword

“If you can’t measure it, you can’t manage it.”

It’s a lesson I learned more than twenty-five years ago, as a young manager, from one of the most effective executives I’ve ever worked with. More importantly, I also learned that “measuring it” wasn’t enough. What’s measured, why it’s measured, and how the measurement is used to drive outcomes are what really matters.

As the human resource (HR) profession has continued to evolve beyond transactional responsibilities, many HR professionals have embraced the fact that technology enables them to collect and analyze data efficiently and in ways never before possible. They’ve discovered that the ability to analyze, measure and articulate HR’s contributions to organizational success allow them ...