Risk management for online payments is part science and analytics, part product management, part operations management, part UX design, and part art. It is an interdisciplinary field that is only at the beginning of its growth as a discipline. That growth as well as our ever-resourceful adversaries make this a fascinating field to be involved in, even if sometimes nerve-wracking. In this book, I’ve tried to piece together an introduction, laying out the major points you need to think about when starting and running an effective RMP team. As always, our goal is to create delightful experiences for our customers; a safe, accurate and courteous RMP team is one that makes sure bad things don’t happen on your platform and buys you credibility when they do (and they will). I am hopeful that you found this book helpful and that it will help spark a conversation regarding RMP best practices as well as attract more smart, entrepreneurial individuals to the realm of online security.
San Francisco, Spring 2013.
Further contact, feedback, and questions welcome at www.ohadsamet.com.
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