A MANAGEMENT TALE…

IN EARLIER TIMES, the executives turned to their most trusted advisers—the engineers and the economists—and asked how workers should be managed.

“Rationally,” they replied, for such was their training. “Workers are often emotional and must be controlled. We must give them simple tasks with many rules and watch closely to make sure they obey them.”

“And will they obey?” asked the executives.

“Yes, for they are poor, and we will deny them money and work if they do not.”

“Very well,” said the executives, and their advisers happily designed detailed Rule books and Compensation Systems and built tall Hierarchies to administer them. This took time, but the world moved slowly then, and there was little competition, and so their ...

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