Intranet Design Annual 2009: The Year’s Ten Best Intranets

Chapter . Selection Criteria and Process

This year marks the ninth annual Nielsen Norman Group intranet usability competition, which seeks the best examples of intranets that are easy to use and meet users’ needs. In July 2008, we posted the call for submissions on http://www.useit.com. In response, we received submissions from organizations of different sizes and from various countries and industries. These submissions included intranet screenshots, explicit descriptions of the intranet’s design and how it works, notes about the design process (including usability methods employed), detailed information about users and potential users, and the intranet’s goals.

To judge the entries, we followed a four-step process: 1) initial design reviews and ...