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Intranet Design Annual 2009: The Year’s Ten Best Intranets by Nielsen Norman Group

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Chapter . Environmental Resources Management (ERM)

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Using the intranet

ERM is one of the world’s leading providers of environmental consulting services. Its 3,500 staff members in over 140 offices in more than 40 countries are committed to providing a consistent, professional service to leading business and government clients, offering innovative solutions to manage environmental and related risks.

Headquarters: ERM doesn’t have a single head office; board members are based in various locations around the world.

Number of employees the intranet supports: 3,500

Locations: Last year, ERM worked in 161 countries.

Annual sales: US $638.5 million gross (year ended March 2008).

Design team

Bonnie Cheuk led the overall design of the intranet, ...

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