Book description
This report from the Nielsen Norman Group reviews the designs and usability of ten intranets that were chosen from a much larger number of nominated designs. The report is richly illustrated with 241 full-color screenshots, giving readers the unique opportunity to see good intranet designs that are usually hidden behind a firewall. These intranets represent big companies with large amounts of documents and mission-critical applications such as sales force support. But most of the lessons from these winning designs apply to smaller companies as well.
The bulk of the report consists of detailed case studies of each of the ten winning intranet designs, including discussions of the main problems they faced, how these problems were overcome in the redesign process, and how the new design compared with the previous design.
Table of contents
-
Intranet Design Annual 2009
- Executive Summary
- Overview of the Winners
- Common Themes Among the Winners
- Altran
- Advanced Micro Devices (AMD)
-
BASF SE
-
- Summary
- Background
- Intranet Team
- Goals
-
Timeline
- 2006: New intranet (structure and design definition)
- October 2006: Approval for group-wide rollout of intranet portal concept
- April 2007: Official technical project approval
- June 2008: Technical implementations and IT optimizations complete
- August 2008: Final intranet testing phase complete
- September 18, 2008: Go-live and global rollout of BASF.net
- Users
- User Tasks
- Design Process and Usability Activities
- URL and Access
- Technology
- Mobile
- Search
- Content Management
- Features
- Lessons Learned
- Results/ROI
- COWI Group A/S
- Deloitte Touche Tohmatsu (DTT)
-
Environmental Resources Management (ERM)
-
- Summary
- Background
- Intranet Team
- Goals and Constraints
- Timeline
- Users
- User Tasks
- Design Process and Usability Activities
- URL and Access
- Technology
- Search
- Content Management
- Mobile
- Features
- Lessons Learned
- Results / ROI
- HSBC Bank Brazil
- Kaupthing Bank
- L.L.Bean
- McKesson Corporation
- Recommendations for the Intranet Design Process
- Intranets Not Selected: Common Issues
- Selection Criteria and Process
-
About the Authors
-
Acknowledgements
- Submit Your Intranet for the 2010 Design Annual
-
The Usability Week 2009 Conference
-
- 3-Day Intensive Camp
- 3-Day Immersion
-
Specialized Full-Day Tutorials
- Fundamental Guidelines for Web Usability
- Application Usability 1: Page-Level Building Blocks for Feature Design
- Application Usability 2: Dialogue and Workflow Design
- Intranet Usability 1
- Intranet Usability 2
- Information Architecture 1
- Information Architecture 2
- Websites That Sell: The Role of Motivational Psychology in Website Design
- Writing for the Web 1
- Writing for the Web 2
- Mobile Usability
- Research Update 2009
Product information
- Title: Intranet Design Annual 2009: The Year’s Ten Best Intranets
- Author(s):
- Release date: February 2010
- Publisher(s): New Riders
- ISBN: 9780132107495
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