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Interpersonal Skills Training by Alan Wolfelt

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CHAPTER 14

SKILL NINE: SUMMARIZING

1. DEFINE THE SKILL

Summarizing is a method of tying together several ideas and feelings at the end of a period of discussion or the arrangement conference.

2. IDENTIFY PURPOSES FOR USING THE SKILL

a.   To increase understanding for both you, the funeral director, and the person.

b.   To provide you and the person with a sense of having made progress.

c.   To provide an opportunity for additional clarification whenever necessary.

3. ENHANCE UNDERSTANDING OF SUMMARIZING

Effective use of the skill of summarizing will prove to be a real asset to the funeral director. Summarizing helps the person realize that you have really focused in on what has been said. It is an excellent way to check on the accuracy of what ...

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