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Interpersonal Skills Training by Alan Wolfelt

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CHAPTER 10

SKILL FIVE: LEADING

1. DEFINE THE SKILL

a.   Leading is anticipating where the person is going and responding with an appropriately encouraging remark.

b.   Leading is the helping funeral director’s impact on, or thinking ahead of, the person.

c.   It is you slightly anticipating the person’s direction of thought as a method of stimulating talk.

2. IDENTIFY PURPOSES FOR USING THE SKILL

a.   To encourage the exploration of thoughts and feelings and to expand on the thoughts and feelings already discussed.

b.   To allow the person freedom to explore in a variety of directions and to respond freely to what is occurring.

c.   To encourage the person to actively retain a portion of the responsibility for direction of the interaction. In ...

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