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Interpersonal Skills Training by Alan Wolfelt

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CHAPTER 5

DEVELOPING ESSENTIAL HELPING SKILLS FOR SUCCESSFUL FUNERAL SERVICE PRACTICE

“Nature gave us one tongue and two ears so we could hear twice as much as we speak.”

Epictetus

IS THIS AN “ART” OR A “SCIENCE”?

In many ways learning specific helping skills is like learning to paint on canvas. Even when certain skills or techniques are learned, the task is not accomplished. Why is that? Because once you as a funeral director learn a particular skill you must learn what it means to transcend the technique and develop the “art of helping.”

So, another bias of this author is that helping our fellow human beings during times of crisis is every bit as much an “art” as a “science.” Interpersonal skills are more than a collection of techniques. Helping ...

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