Interpersonal Savvy: Building and Maintaining Solid Working Relationships

Background

CCL’s extensive research into leadership and communication shows that effective leaders utilize successful communication skills as a way to improve morale, efficiency, and success in the workplace. While lower-level leaders are judged primarily by their actions and the results, upper-level managers are judged by both their actions and their relationships with others, further highlighting the need for interpersonal savvy. These findings are supported by CCL’s work in workplace communication, including how to give effective feedback, as well as communicating across cultural boundaries. All these areas require a solid understanding of interpersonal savvy in order to successfully facilitate communication.

CCL has also conducted extensive ...