O'Reilly logo

Interpersonal Negotiations by Len Leritz

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

5Dealing with Difficult People

image

Learning Objectives

By the end of this chapter, you should be able to:

•  Name the four types of difficult people.

•  List six types of Enforcer behavior.

•  List seven types of Scorekeeper behavior.

•  List five types of Peacemaker behavior.

OUR OBJECTIVE IN DEALING WITH DIFFICULT PEOPLE

Difficult people fall into four broad categories: Enforcers, Scorekeepers, Peacemakers, and Rebel Producers. This chapter will identify variations of each of these types and will outline strategies for turning their self-protective behaviors into collaborative behaviors.

People usually do what they do for good reasons. The stronger ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required