Interpersonal Communication Skills in the Workplace, Second Edition

Index

360-degree feedback, 90, 99

Aligning verbal and nonverbal communication, 78–83

Appropriate method, 72

Avoidance of uncertainty, 140–141

Barriers, 29–46

defensiveness, 33

framing problems, 30–32

group size and status differences, 36–37

groupthink, 39–40

internal conflict, 37–39

language issues, 42–45

physical distance, 34–36

prejudgments, 40–42

Be concise, 68–69

Be definite, 69

Be flexible, 77

Be positive, 122

Be prepared, 109

Be professional, 76

Be yourself, 77

Body language, categories of, 79

body posture and position, 78

eye contact, 78

facial expressions, 78

gestures, 77–78

Body posture and position, 78

Brainstorming, 128–129

Broadcasting, 2, 89

Citing endorsements, 122–123

Collaboration software, 19, 22

Collectivism vs. individuality, ...