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Interop: The Promise and Perils of Highly Interconnected Systems by Urs Gasser, John Palfrey

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INTRODUCTION
Why Interop Matters
The Internet has made the world at once a smaller and a more complex place. Digital technologies connect billions of people, businesses, organizations, and governments with each other in ways that enhance our lives but that we don’t fully understand. We are interconnected as never before, to our enormous benefit: we stay in touch with far-away family and friends for low cost; we learn about news instantaneously, access knowledge remotely, collaborate more efficiently, and do all kinds of business online. Our most complex systems—government agencies, financial institutions, transportation infrastructures, health care and energy systems—are linked by these new, invisible information channels, which are essential ...

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