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Internet Phone Services Simplified by Neil Anderson, Jim Doherty

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Chapter 13. Troubleshooting: Can You Hear Me Now?

What to do if your VoIP service has issues somewhat depends on the type of service. If you have VoIP cable service, you probably need to call the cable company to repair it. It was most likely professionally installed, and if so, the cable company should ensure that it’s in good working order.

If you have chosen an Internet VoIP service, you probably did a self-installation, and you probably shoulder a bit more of the burden to get it working. Don’t worry though, the majority of the time, this type of service works on the first try with no problems. But if you do have issues, the rest of this chapter is for you.

Classify the Trouble

The first step to troubleshooting is to classify the type of problem ...

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