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International Journal of Information Systems in the Service Sector (IJISSS) Volume 8, Issue 4

Book Description

The International Journal of Information Systems in the Service Sector (IJISSS) examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems. This fully refereed journal encompasses theoretical, analytical, and empirical research, as well as comprehensive reviews of relevant research, technical reports, book reviews, and case studies of effective applications in this area. The use of new theories, technologies, models, methods, techniques, and principles are emphasized.

This issue contains the following articles:

  • Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating Role of Co-Created Customer Experience
  • Word-Of-Mouth, Trust, and Perceived Risk in Online Shopping: An Extension of the Technology Acceptance Model
  • Indian Textile Industry and Its Impact on the Environment and Health: A Review
  • Political Opinion Mining from Twitter
  • An NHPP SRGM with Change Point and Multiple Releases