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International Journal of Information Systems in the Service Sector (IJISSS) Volume 8, Issue 1

Book Description

The International Journal of Information Systems in the Service Sector (IJISSS) examines current, state-of-the-art research in the area of service sectors and their interactions, linkages, applications, and support using information systems. This fully refereed journal encompasses theoretical, analytical, and empirical research, as well as comprehensive reviews of relevant research, technical reports, book reviews, and case studies of effective applications in this area. The use of new theories, technologies, models, methods, techniques, and principles are emphasized.

This issue contains the following articles:

  • What is the Impact of Mobility Data Integration on Decision Support Systems' Modelling and Evolution?
  • A Design Theory for Vigilant Online Learning Systems
  • TQM Practices in Public Sector: Case of Finnish Healthcare Organizations
  • Changes in CRM Approach: Refined Functional Blocks for Customer Creative Engagement in Services