You are previewing International Journal of Information Technologies and Systems Approach (IJITSA) Volume 7, Issue 2.
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International Journal of Information Technologies and Systems Approach (IJITSA) Volume 7, Issue 2

Book Description

The International Journal of Information Technologies and the Systems Approach (IJITSA) is a refereed global journal where a systemic interdisciplinary and/or a multi-methodology perspective of information systems, software engineering, and systems engineering are encouraged. The articles accepted in IJITSA address relevant and contemporaneous or recurrent and unsolved classic problems, opportunities, challenges, and solutions found in IT systems. The journal pursues a better understanding and development of the three addressed disciplines from an interdisciplinary and/or multi-methodology perspective focused on the construct IT system.

This issue contains the following articles:

  • On the Transition of Service Systems from the Good-Dominant Logic to Service-Dominant Logic: A System Dynamics Perspective
  • A Systemic, Participative Design of Decision Support Services for Clinical Research
  • Supporting the Module Sequencing Decision in ITIL Solution Implementation: An Application of the Fuzzy TOPSIS Approach
  • NLS: A Reflection Support System for Increased Inter-Regional Security
  • An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part I

Table of Contents

  1. Cover
  2. Masthead
  3. Call For Articles
  4. Special Issue on the Theme of Engineering and Management of IT-Based Service Systems:
    1. ACKNOWLEDGMENT
    2. REFERENCES
  5. On the Transition of Service Systems from the Good-Dominant Logic to Service-Dominant Logic:
    1. ABSTRACT
    2. INTRODUCTION
    3. CRITICAL OVERVIEW OF THE LITERATURE ABOUT GOOD DOMINANT LOGIC AND SERVICE DOMINANT LOGIC
    4. SERVICE SYSTEMS VALUE CO-CREATION OR DESTRUCTION AT THE PRIVATE AND SOCIAL LEVEL.
    5. STRATEGIC ISSUES-SYSTEM DYNAMICS VIEWS ON SS
    6. CONCLUSION
    7. REFERENCES
  6. A Systemic, Participative Design of Decision Support Services for Clinical Research
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. RESEARCH METHODOLOGY
    4. 3. RELATED WORKS
    5. 4. IMPROVING DECISION-MAKING FOR CLINICAL RESEARCH AND HEALTH ADMINISTRATION
    6. 5. DISEARCH: A SYSTEM FOR ELECTRONIC MEDICAL RECORD ANALYSIS
    7. 6. RESULTS
    8. 7. CONCLUSION AND FUTURE WORK
    9. ACKNOWLEDGMENT
    10. REFERENCES
    11. APPENDIX B
  7. Supporting the Module Sequencing Decision in ITIL Solution Implementation:
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. BSC-BASED EVALUATION CRITERIA FOR SUPPORTING MODULE SEQUENCING DECISION
    5. THE FUZZY TOPSIS METHOD
    6. PROPOSED APPROACH
    7. NUMERICAL EXAMPLE
    8. FORMING DECISION-MAKING TEAM
    9. IDENTIFICATION OF ALTERNATIVES AND CRITERIA
    10. STRUCTURING THE FUZZY DECISION-MATRIX AND ASSIGNING WEIGHTS TO THE CRITERIA
    11. EVALUATING ALTERNATIVES AND DETERMINING THE FINAL RANK
    12. SUMMARY AND CONCLUSION
    13. REFERENCES
  8. NLS:
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. RESEARCH METHODOLOGY
    4. 3. RESEARCH SETTING
    5. 4. SOCIO-TECHNICAL SYSTEM DESIGN
    6. 5. UTILIZATION AND RESULTS OF THE SYSTEM
    7. 6. DISCUSSION OF IMPLICATIONS FOR STAKEHOLDERS, RISK MANAGERS AND SYSTEMS SCIENCE
    8. 7. CONCLUDING REMARK
    9. REFERENCES
    10. ENDNOTES
  9. An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks:
    1. ABSTRACT
    2. INTRODUCTION
    3. FOUNDATIONS OF IT SERVICE DESIGN CONCEPTS
    4. A SYSTEMIC ANALYSIS OF FINDINGS
    5. CONCLUSION
    6. ACKNOWLEDGMENT
    7. REFERENCES
  10. Call For Articles