You are previewing International Journal of Information Systems and Social Change (IJISSC) Volume 5, Issue 3.
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International Journal of Information Systems and Social Change (IJISSC) Volume 5, Issue 3

Book Description

The International Journal of Information Systems and Social Change (IJISSC) examines current, state-of-the art research in the areas of information systems and social change, and the interactions, linkages, applications, and support of social change using information systems. This journal encompasses theoretical, analytical, and empirical research, comprehensive reviews of relevant research, technical reports, book reviews, and also case studies emphasizing the use of new frameworks, principles, technologies, methods, and techniques.

This issue contains the following articles:

  • Google Earth as a Reflection of Cultural Changes and Socio-Spatial Processes in the Digital Age
  • From Stabilisation and Association Process to Full Membership of Western Balkans Countries: Case Study
  • Apology Strategies for Informal Complaints in Service Recovery and CRM Systems
  • Causes of Delay in Budget Hotel Construction Projects: A Case of India
  • Comparing the Roles of PR Practitioners in the Public and Private Sectors in the UAE
  • Personality Profiles of Software Engineers and Their Software Quality Preferences

Table of Contents

  1. Cover
  2. Masthead
  3. Call For Articles
  4. Google Earth as a Reflection of Cultural Changes and Socio-Spatial Processes in the Digital Age
    1. ABSTRACT
    2. INTRODUCTION
    3. MAPS AS CULTURAL PRODUCTS
    4. THE BASIC CHARACTERISTICS OF GOOGLE EARTH
    5. GOOGLE EARTH AS A REFLECTION OF GLOBAL CULTURE
    6. GOOGLE EARTH AND THE CULTURE OF COLLABORATION
    7. GOOGLE EARTH VIRTUAL CULTURE
    8. CONCLUSION
    9. REFERENCES
    10. ENDNOTES
  5. From Stabilisation and Association Process to Full Membership of Western Balkans Countries:
    1. ABSTRACT
    2. INTRODUCTION
    3. CHARACTERISTICS OF STABILISATION AND ASSOCIATION PROCESS
    4. TRANSPOSITION OF THE ACQUIS AND CHALLENGES FOR THE COUNTRIES IN THE REGION
    5. PROCESS OF HARMONISATION OF LEGISLATION WITH EU LAW – FORMER EXPERIENCES
    6. INSTEAD OF A CONCLUSION
    7. REFERENCES
  6. Apology Strategies for Informal Complaints in Service Recovery and CRM Systems
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. METHODOLOGY
    5. HYPOTHESES
    6. RESULTS AND DISCUSSION
    7. SERVICE FAILURE, RECOVERY AND CRM
    8. LIMITATIONS
    9. CONCLUSION
    10. REFERENCES
  7. Causes of Delay in Budget Hotel Construction Projects:
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. METHODOLOGY
    5. FINDINGS AND DISCUSSION
    6. CONCLUSION AND DIRECTIONS FOR FUTURE RESEARCH
    7. ACKNOWLEDGMENT
    8. REFERENCES
  8. Comparing the Roles of PR Practitioners in the Public and Private Sectors in the UAE
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. DISCUSSION
    4. 3. FINDINGS
    5. 4. CONCLUSION
    6. 5. RECOMMENDATIONS
    7. 6. SCOPE AND LIMITATIONS
    8. REFERENCES
  9. Personality Profiles of Software Engineers and Their Software Quality Preferences
    1. ABSTRACT
    2. INTRODUCTION
    3. THE MYERS-BRIGGS TYPE INDICATOR (MBTI)
    4. LITERATURE REVIEW
    5. RESEARCH METHODOLOGY
    6. DISCUSSION: THEORETICAL AND PRACTICAL IMPLICATIONS
    7. CONCLUSION
    8. REFERENCES
    9. APPENDIX B
  10. Call For Articles