You are previewing International Journal of Enterprise Information Systems (IJEIS) Volume 10, Issue 1.
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International Journal of Enterprise Information Systems (IJEIS) Volume 10, Issue 1

Book Description

Global markets and competition have forced companies to operate in a physically distributed environment to take the advantage of benefits of strategic alliances between partnering firms. Earlier, information systems such as Material Requirements Planning (MRP), Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM) have widely been used for functional integration within an organization. With global operations in place, there is a need for suitable Enterprise Information Systems (EIS) such as Enterprise Resource Planning (ERP) and E-Commerce (EC) for the integration of extended enterprises along the supply chain with the objective of achieving flexibility and responsiveness. Companies all over the world spend billions of dollars in the design and implementation of EIS in particular ERP systems such as Oracle, Peoplesoft, SAP, JD Edwards and BAAN with the objective of achieving an integrated global supply chain. Inter-organizational information systems play a major role in improving communication and integration between partnering firms to achieve an integrated global supply chain. There is a growing demand for research and applications that will provide insights into issues, challenges, and solutions related to the successful applications and management aspects of EIS.

This issue contains the following articles:

  • Classification and Comparison of Strategic Information Systems Planning Methodologies: A Conceptual Framework
  • A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction
  • A FCM-Based Dynamic Modeling of ERP Implementation Critical Failure Factors
  • Conceptualizing Dimensions of Enterprise Resource Planning Systems Success: A SocioTechnical Perspective
  • An Empirical Investigation of Mobile Banking Adoption in Developing Countries
  • A Critical Study and Consolidated Framework for Enterprise Information Systems Implementation: IMPLEMENT Framework

Table of Contents

  1. Cover
  2. Masthead
  3. Call For Articles
  4. Classification and Comparison of Strategic Information Systems Planning Methodologies:
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. A FRAMEWORK TO CLASSIFY SISP METHODOLOGIES
    4. 3. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
    5. ACKNOWLEDGMENT
    6. REFERENCES
  5. A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction
    1. ABSTRACT
    2. INTRODUCTION
    3. LITERATURE REVIEW
    4. SATISFACTION
    5. CUSTOMER SATISFACTION AND ITS MEASUREMENT
    6. CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER SATISFACTION
    7. THE RESEARCH MODEL
    8. HYPOTHESIS DEVELOPMENT
    9. RESEARCH METHOD
    10. POPULATION AND SAMPLE SIZE
    11. RELIABILITY AND VALIDITY
    12. STRUCTURAL MODEL TESTING
    13. RESULTS
    14. DISCUSSION AND CONCLUSION
    15. REFERENCES
  6. A FCM-Based Dynamic Modeling of ERP Implementation Critical Failure Factors
    1. ABSTRACT
    2. INTRODUCTION
    3. ERP FAILURE FACTORS
    4. FCM
    5. RESEARCH METHOD
    6. SELECTING ERP IMPLEMENTATION EXPERTS
    7. CREATING A FCM MODEL FOR ANALYZING ERP IMPLEMENTATION FAILURE FACTORS
    8. MODELING INTERDEPENDENCIES
    9. RESULTS
    10. CONCLUSION
    11. ACKNOWLEDGMENT
    12. REFERENCES
  7. Conceptualizing Dimensions of Enterprise Resource Planning Systems Success:
    1. ABSTRACT
    2. INTRODUCTION
    3. BACKGROUND: A COMPREHENSIVE STUDY OF ERP IMPLEMENTATION METHODS FROM A CHANGE PERSPECTIVE
    4. RESEARCH APPROACH
    5. DELINEATING THE THEORETICAL CONSTRUCTS AND STATEMENT OF PROPOSITIONS
    6. THEORETICAL MODEL DEVELOPMENT AND DISCUSSIONS
    7. CONCLUSION AND IMPLICATIONS
    8. ACKNOWLEDGMENT
    9. REFERENCES
  8. An Empirical Investigation of Mobile Banking Adoption in Developing Countries
    1. ABSTRACT
    2. 1. INTRODUCTION
    3. 2. LITERATURE REVIEW
    4. 3. RESEARCH MODEL AND HYPOTHESES
    5. 4. RESEARCH METHODOLOGY
    6. 5. RESULTS AND DISCUSSION
    7. 6. CONCLUSION AND SCOPE FOR FUTURE WORK
    8. ACKNOWLEDGMENT
    9. REFERENCES
  9. A Critical Study and Consolidated Framework for Enterprise Information Systems Implementation:
    1. ABSTRACT
    2. INTRODUCTION
    3. OBJECTIVES OF THE STUDY
    4. RESEARCH METHODOLOGY
    5. LIMITATIONS AND RECOMMENDATIONS
    6. CONCLUSION
    7. REFERENCES
  10. Call For Articles