Susan C. Baker, Bernadette M. Watson and Cindy Gallois
22Exploring intercultural communication problems in health care with a communication accommodation competence approach
Abstract: In this chapter, we explore intercultural health communication in doctor-patient and interprofessional interactions. Traditionally, intercultural health communication research has focused on interpersonal issues. We argue here that, although interpersonal aspects are present, intergroup issues are often likely more salient and have a greater impact on communicative behavior. Consequently, we propose that intercultural communication competence (ICC) training programs must consider both interpersonal and intergroup characteristics of intercultural health communication. ...
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