You are previewing INTERACTION DESIGN: beyond human-computer interaction, 3rd Edition.

INTERACTION DESIGN: beyond human-computer interaction, 3rd Edition

Cover of INTERACTION DESIGN: beyond human-computer interaction, 3rd Edition by Yvonne Rogers... Published by John Wiley & Sons
  1. Cover Page
  2. Title Page
  3. Copyright
  4. Contents
  5. What's Inside
  6. Acknowledgments
  7. About the Authors
  8. Chapter 1: WHAT IS INTERACTION DESIGN?
    1. 1.1 Introduction
    2. 1.2 Good and Poor Design
    3. 1.3 What Is Interaction Design?
    4. 1.4 The User Experience
    5. 1.5 The Process of Interaction Design
    6. 1.6 Interaction Design and the User Experience
    7. Further Reading
  9. Chapter 2: UNDERSTANDING AND CONCEPTUALIZING INTERACTION
    1. 2.1 Introduction
    2. 2.2 Understanding the Problem Space and Conceptualizing Design
    3. 2.3 Conceptual Models
    4. 2.4 Interface Metaphors
    5. 2.5 Interaction Types
    6. 2.6 Paradigms, Theories, Models, and Frameworks
    7. Further Reading
  10. Chapter 3: COGNITIVE ASPECTS
    1. 3.1 Introduction
    2. 3.2 What Is Cognition?
    3. 3.3 Cognitive Frameworks
    4. Further Reading
  11. Chapter 4: SOCIAL INTERACTION
    1. 4.1 Introduction
    2. 4.2 Being Social
    3. 4.3 Face-to-Face Conversations
    4. 4.4 Remote Conversations
    5. 4.5 Telepresence
    6. 4.6 Co-presence
    7. 4.7 Emergent Social Phenomena
    8. Further Reading
  12. Chapter 5: EMOTIONAL INTERACTION
    1. 5.1 Introduction
    2. 5.2 Emotions and the User Experience
    3. 5.3 Expressive Interfaces
    4. 5.4 Frustrating Interfaces
    5. 5.5 Persuasive Technologies and Behavioral Change
    6. 5.6 Anthropomorphism and Zoomorphism
    7. 5.7 Models of Emotion
    8. Further Reading
  13. Chapter 6: INTERFACES
    1. 6.1 Introduction
    2. 6.2 Interface Types
    3. 6.3 Natural User Interfaces
    4. 6.4 Which Interface?
    5. Further Reading
  14. Chapter 7: DATA GATHERING
    1. 7.1 Introduction
    2. 7.2 Five Key Issues
    3. 7.4 Interviews
    4. 7.5 Questionnaires
    5. 7.6 Observation
    6. 7.7 Choosing and Combining Techniques
    7. Further Reading
  15. Chapter 8: DATA ANALYSIS, INTERPRETATION, AND PRESENTATION
    1. 8.1 Introduction
    2. 8.2 Qualitative and Quantitative
    3. 8.3 Simple Quantitative Analysis
    4. 8.4 Simple Qualitative Analysis
    5. 8.5 Tools to Support Data Analysis
    6. 8.6 Using Theoretical Frameworks
    7. 8.7 Presenting the Findings
    8. Further Reading
  16. Chapter 9: THE PROCESS OF INTERACTION DESIGN
    1. 9.1 Introduction
    2. 9.2 What Is Involved in Interaction Design?
    3. 9.3 Some Practical Issues
    4. Further Reading
  17. Chapter 10: ESTABLISHING REQUIREMENTS
    1. 10.1 Introduction
    2. 10.2 What, How, and Why?
    3. 10.3 What Are Requirements?
    4. 10.4 Data Gathering for Requirements
    5. 10.5 Data Analysis, Interpretation, and Presentation
    6. 10.6 Task Description
    7. 10.7 Task Analysis
    8. Further Reading
  18. Chapter 11: DESIGN, PROTOTYPING, AND CONSTRUCTION
    1. 11.1 Introduction
    2. 11.2 Prototyping and Construction
    3. 11.3 Conceptual Design: Moving from Requirements to First Design
    4. 11.4 Physical Design: Getting Concrete
    5. 11.5 Using Scenarios in Design
    6. 11.6 Using Prototypes in Design
    7. 11.7 Support for Design
    8. Further Reading
  19. Chapter 12: INTRODUCING EVALUATION
    1. 12.1 Introduction
    2. 12.2 The Why, What, Where, and When of Evaluation
    3. 12.3 Types of Evaluation
    4. 12.4 Evaluation Case Studies
    5. 12.5 What Did We Learn from the Case Studies?
    6. Further Reading
  20. Chapter 13: AN EVALUATION FRAMEWORK
    1. 13.1 Introduction
    2. 13.2 DECIDE: A Framework to Guide Evaluation
    3. Further Reading
  21. Chapter 14: EVALUATION STUDIES: FROM CONTROLLED TO NATURAL SETTINGS
    1. 14.1 Introduction
    2. 14.2 Usability Testing
    3. 14.3 Conducting Experiments
    4. 14.4 Field Studies
    5. Further Reading
  22. Chapter 15: EVALUATION: INSPECTIONS, ANALYTICS, AND MODELS
    1. 15.1 Introduction
    2. 15.2 Inspections: Heuristic Evaluation and Walkthroughs
    3. 15.3 Analytics
    4. 15.4 Predictive Models
    5. Further Reading
  23. References
  24. Credits
  25. Index
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Chapter 9

THE PROCESS OF INTERACTION DESIGN

  • 9.1 Introduction
  • 9.2 What Is Involved in Interaction Design?
  • 9.3 Some Practical Issues

Objectives

The main aims of this chapter are to:

  • Consider what doing interaction design involves.
  • Explain some advantages of involving users in development.
  • Explain the main principles of a user-centered approach.
  • Present a simple lifecycle model of interaction design.
  • Ask and provide answers for some important questions about the interaction design process.
  • Consider how interaction design activities can be integrated into the wider product development lifecycle.

9.1 Introduction

Design is a practical and creative activity with the aim of developing a product that helps its users achieve their goals. In previous chapters, we looked at different kinds of interactive products, issues that need to be taken into account when doing interaction design, some of the theoretical basis for the field, and techniques for gathering and analyzing data to understand users' goals. In this chapter we start to explore how we can design and build interactive products.

Chapter 1 defined interaction design as being concerned with ‘designing interactive products to support the way people communicate and interact in their everyday and working lives.’ But how do you go about doing this? Developing a product must begin with gaining some understanding of what is required of it, but where do these requirements come from? Whom do you ask about them? Underlying good interaction ...

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