Introduction

Since I was 12 years old, I knew I was going to be a certified public accountant (CPA). I grew up with stories about my Grandfather's CPA practice, which he began in the 1930s with the purpose of positively impacting the business owners in his immigrant neighborhood in St Paul, Minnesota. He was what I call the cherished advisor of his day—providing guidance to small business owners on financial decisions that were strategic for their businesses. Their relationships went way beyond figures and numbers.

My mother, as she grew up, decided not to become an accountant and instead was drawn toward the arts. However, her natural business acumen ended up coming out later when she opened her own maid service operation when I was young. I was involved right from the beginning. After school, I often worked the front desk and did various administrative tasks. I learned early on about the importance of knowing your numbers as a business owner because, unfortunately, my mom was not an accountant, and she found herself making decisions that ended up being detrimental to her business in the long run.

Like many small business owners at the time, my mom didn't have an accountant who was an advisor. Instead, due to limitations of technology, she received strictly compliance financials, and many times six to nine months after the financial year was over. She had no insight into the numbers, nor an accountant who could explain her performance, so she was left to make financial decisions ...

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