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Integrating CRM Across Your Organization for Business Success by Andrew Blackmore

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Chapter 8. How to Develop and Maintain Your Integration

Up to this point in the book we have focused on integration architecture and design. If you have followed along with us, you may have already chosen which integration features are the most beneficial for your CRM and ERP applications, and which integration architecture and design you are going to follow. If you have completed the workshops you will have a very detailed design of what you are going to implement that is suited for your CRM and ERP application.

This chapter discusses the tasks that a project manager for the integration will need to consider when developing and maintaining the integration. We will cover the following areas:

  • Development phase: Once the design is complete, the software ...

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