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Integrating CRM Across Your Organization for Business Success by Andrew Blackmore

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Building an integration

The building of an integration can be broken down into several design areas, or challenges that we need to solve. These high level challenges are the same for any integration with every type of ERP or CRM application.

The details of the solutions will depend on which CRM and ERP we are dealing with, which tools are available to us, and which use cases we are going to solve.

Building an integration

This diagram shows the four challenges that need to be solved to build an integration

The challenges can be broken down into four areas:

  • Extract the data: Extract the data from ERP
  • Transport the data: Transport the data between ERP and CRM
  • Store the data ...

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