Customer and Sponsor Start-Up Expectations
Customers often want a project to begin before they have decided on a precise outcome. However, IPM is based on the premise that a precise outcome statement, or specification, must come first: Experience and logic support this proposition. Nevertheless, when thinking is at the scope level—the level of general awareness of a problem or opportunity—it is often reasonable for the customer to be uncertain of such a precise outcome. Can an integrated project be started under these conditions? The answer is, necessarily, yes. The project manager can begin the project by leading the creation of the specification.
As the project manager helps migrate the project from scope to specification, he or she will aim ...
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