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Integrated Measurement- KPIs and Metrics by Daniel McLean

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CHAPTER 10: WHAT’S THE USE?

The three of us were jammed into Molly’s tiny rental car. It was well engineered enough that there should have been plenty of room for all of us. However, I was stuck in the back seat, surrounded by bags of clothes and shipping boxes full of business documents. From my vantage, it looked like she’d skipped the hotel and was living in her car.

“Sorry for the mess,” she blurted, swerving around a double tractor trailer whose wake threatened to suck our car up underneath its tires. Her gyrations sent a pile of containers raining down on me. Molly drove like her personality…frenetic…never staying in one spot long.

“I know it’s crowded in the back seat,” she said. “That’s not my fault.Company policy is to rent the most ...

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