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Integrated Measurement- KPIs and Metrics by Daniel McLean

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CHAPTER 6: EVERY JOURNEY BEGINS WITH A DESTINATION

Art shook his head, and then pulled a pair of reading glasses from his shirt pocket and started to read. After a moment, he pulled a mechanical pencil out of that same pocket. He gave the pencil two clicks, and without asking, began making either an “X” or a “Checkmark,” beside each KPI.

“Yes…No…No…No…Yes…” Art stopped, and looked up at me, his pencil’s tip frozen to a KPI on the list. “Are you kidding me? Did you even look at these? Where did you get them? Please tell me you didn’t create them”?

I grabbed the SMT performance management module instruction book, all 423 pages of it, and dropped it on the table in front of Art. It made a resounding thud when it landed.

“These are the KPIs that ...

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